This is for property owners and their staff. The page is Messages.
When an occupant uses Contact us, it arrives here rather than in somebody's personal inbox. You are emailed that it came, and your reply goes back to them as an email from the property.
Answering
Open the message and write. The occupant gets your answer by email and can reply to it, and the whole exchange stays on the one thread, so whoever picks it up next can see what was already said.
Close without answering ends a thread that needs no reply. Reopen brings one back if the person writes again.
Writing first
Write to an occupant starts a thread with somebody who has not written to you. Use it for one person about their own parking.
For something that concerns everybody — the gate, the resurfacing, a reminder to register a plate — use an alert instead. It reaches people by email, in their account and on their phone, and it tells you how many it went to. See Sending an alert to your occupants.
What this is not
It is not a marketing channel. Messages sent through Parken Lot have to concern the recipient's parking — using them for anything else puts the delivery of the notices everybody depends on at risk, and it is a breach of the Acceptable Use Policy.