Parken Lot LLC · Effective November 8, 2026 · v2
These terms apply when you claim a parking space through Parken Lot.
1. Who you are dealing with
Your parking arrangement is with the property, not with Parken Lot. Parken Lot LLC provides the software the property uses to manage spaces, issue permits, and collect payment. The property sets the rate, the rules, and who may park.
We collect your payment on the property's behalf, as its agent. Paying us is paying them: once we have your money, you owe the property nothing more for that period. Your card statement will show PARKEN LOT rather than the property's name, because we are the ones who present the charge to your bank.
2. Your space
You are assigned a specific space unless the property tells you otherwise. Park only in that space. Your permit is for the vehicles you register; keep those details current, because enforcement relies on them.
3. Payment
- Payment is due at the start of each period, and the first payment is taken when you claim
the space.
- Where automatic payment is on, we charge your saved payment method on the due date.
- Where you have turned automatic payment off, you must pay each period yourself. We will
remind you before, on, and after the due date.
- If a balance remains unpaid past the period the property sets, your permit may be suspended and,
after a further period, your space released to someone else. You will be told before either happens.
- Ending early does not refund the rest of the period, because the space is held for you until it
runs out. If the space could not be used — unavailable, inaccessible, or your access ended before the period you paid for — that part is credited or refunded. The Refund Policy says how.
What you are charged, in one total. Your payment is the property's price plus a platform charge of 3.75% + 98¢, which is what Parken Lot LLC charges for collecting it. The total is shown to you before you authorise anything, and it is the figure that appears on your statement. The platform charge is the same whatever payment method you use — card, debit or bank — and it is not refundable, because the service it pays for has been performed; a refund of your parking does not return it.
You authorise the property, through Parken Lot, to charge your saved payment method for parking you have agreed to. You may remove a payment method at any time, though doing so does not cancel what you already owe.
We occasionally take payments offline for a short maintenance window. While one is on you cannot pay or change a card, and nothing is charged; your parking, permit, vehicles and visitors are unaffected. Nothing becomes overdue because of a window, and any time we give for it is an estimate.
4. Your responsibilities
Park only a vehicle you are entitled to park. Keep your registration accurate. Follow the property's posted rules. Do not transfer or sell your permit. Tell the property if your vehicle changes.
5. Your vehicle
Parking is at your own risk. Neither the property nor Parken Lot LLC is responsible for theft of or damage to your vehicle or its contents, except to the extent caused by that party's negligence and to the extent liability cannot be excluded by law.
Make and model names, and any manufacturer logo shown beside your vehicle, are the trademarks of their respective owners. They identify your vehicle and nothing more: Parken Lot LLC is not affiliated with, endorsed by or sponsored by any vehicle manufacturer.
6. Enforcement
The property may enforce its rules, which can include citation, immobilisation or towing where local law allows. Any such action is the property's decision, taken under the law of the place where the property is. Parken Lot LLC provides the tools; it does not decide.
7. Visitors
Where the property allows visitor passes, a pass is valid for the vehicle, space and time shown, and is used once. You are responsible for visitors you invite.
8. Ending
Either you or the property may end the arrangement in accordance with the property's rules and any lease between you. On ending, your permit is revoked at the end of the period you have paid for. That period is not refunded if you simply chose to leave early — the space was held for you — and it is credited if the space could not be used. The Refund Policy says how.
You can end it yourself, from your own account, in one step. There is a button on your parking page; it does not route you through an offer to stay, and we confirm it to you in writing. If you have automatic payment on, ending it also stops the next charge. Nothing about ending requires you to telephone anybody or to ask the property to do it for you.
9. Your data
We handle your personal data as set out in the Privacy Policy. The property can see the details you provide, your vehicles, your permit, and your payment status — but never your full card number, which only the payment provider holds.
10. Questions
Contact the property first for anything about your space, rate or rules. For questions about the software or a payment problem, contact support@parkenlot.com.
Governed by the laws of the State of New Jersey.