Parken Lot LLC · Effective November 8, 2026 · v3
This explains what we collect, why, and what you can ask us to do about it.
Who is responsible
For property owners and managers using Parken Lot, Parken Lot LLC is the controller of your account data.
For occupants, the property is the controller of your parking records and we process them on its instructions. We are the controller of the account you hold with us directly.
What we collect
You give us: name, email, telephone, password, and optionally a profile photograph. For occupants: vehicle details including registration plate, make, model and colour; unit or apartment number; and the property you park at.
Payment: card details go directly to our payment provider. We never receive or store full card numbers. We keep the brand, last four digits and expiry so you can recognise your card.
Automatically: IP address, browser and device information, sign-in times, and pages used. For permit and pass scans: the time, the result, and who scanned.
We do not collect location data in the background, track you across other websites, or sell personal data to anyone.
Why we use it
To operate your account and provide the Service; to take payment and pursue non-payment; to issue and verify permits; to send messages about your parking, billing and security; to keep the Service secure and investigate misuse; and to meet legal and accounting obligations.
Some messages cannot be turned off — those about payment failure, suspension, enforcement, and password reset — because they affect whether you keep your parking or your account.
Who sees it
- The property you park at sees your parking record, vehicles, permit and payment status.
- Our payment provider processes payments and holds your card details. For a property owner it
also holds the taxpayer identification number we were given, because the provider requires it to verify the account it pays into.
- Our email provider delivers our messages.
- Our hosting provider stores the data.
- Authorities, where we are legally required, and after checking the request is valid.
- Tax authorities. Because we collect occupant payments on a property's behalf, we report the
money we pass to each property owner to the Internal Revenue Service and, where required, to a state tax authority. That report names the owner or their company, their taxpayer identification number and the amounts; it says nothing about occupants.
- A state unclaimed-property administrator, in one narrow case: if we hold money for a property
owner who cannot be reached for long enough that state law requires us to hand it over, we must report their name, last known address and the amount to that state. We write to them first.
How long we keep it
Account data for as long as your account exists. Financial records for seven years, or as tax law requires. Audit and scan records for two years. Delivery logs for one year. On deletion, personal data is removed or anonymised within 90 days, except records we must retain by law.
During a maintenance window a payment notification from our payment provider may be held unprocessed for the length of the window — minutes — so that nothing is lost while payments are offline. It names the payment and the account it belongs to, and it is erased as soon as it has been applied.
Your rights
Depending on where you live you may ask for a copy of your data, correction, deletion, restriction, portability, or object to certain processing. Write to support@parkenlot.com and we will respond within the time the law allows.
Occupants: for parking records, ask the property first, since it decides what happens to them. We will help.
If you live in a US state with its own privacy law
Several states — California, Colorado, Connecticut, Virginia, Utah, Texas and others, with more each year — give you rights of this kind directly. Wherever you live in the United States you may:
- Know what personal information we hold about you, where we got it, why we have it and who we
have shared it with.
- Get a copy of it, in a portable form.
- Correct anything inaccurate.
- Delete it, except where we must keep it — a payment record, a tax record, or something a
property needs to settle a dispute with you.
- Opt out of any sale or sharing of it for targeted advertising, and of profiling that makes a
decision about you.
We do not sell your personal information and we never have. We do not share it for targeted advertising, we do not profile you, and we do not use it to make automated decisions about you. There is nothing here to opt out of; the right is stated because you have it, not because we rely on it.
We will not treat you differently for asking. No worse price, no reduced service, no delay.
Write to support@parkenlot.com. We will verify that the request is really yours — usually by replying to the address on your account — and answer within 45 days, or tell you why we need longer. You may use an authorised agent; we will ask them for proof of your authorisation. If we refuse, we will say why, and you may appeal by replying to that answer.
Security
Passwords are hashed. Two-factor secrets and recovery codes are encrypted at rest. Traffic is encrypted in transit. Access to production data is limited and logged. No system is perfectly secure, and we will tell you and any regulator required if a breach affects you.
Children
The Service is not for anyone under 18 and we do not knowingly collect their data.
Trademarks and third-party content
Vehicle make and model names, and any manufacturer logos shown to help you identify a vehicle, are the trademarks of their respective owners. We show them only so a vehicle is easy to recognise. Parken Lot LLC is not affiliated with, endorsed by, sponsored by or otherwise connected to any vehicle manufacturer, and nothing on the Service should be read to suggest otherwise.
If you believe any content on the Service infringes your copyright or other rights, tell us at dmca@parkenlot.com with enough detail to identify the material and your claim, and we will review it and remove anything infringing.
Changes
We will post changes here and, where material, tell you directly.
Contact
Parken Lot LLC, Abe@parkenlot.com · support@parkenlot.com