This is for property owners and their staff. The page is Alerts.
An alert is a message to the people who park with you: the gate is shut on Tuesday, the lot is being resurfaced, register your plate. It reaches each person three ways at once — an email, an item in their notifications, and a push to their phone if they have the app.
Writing one
New alert asks for a Title and a Message. That is all an alert is; there is no attachment and no formatting to fight with.
Choosing who gets it
Underneath, Who gets it narrows the audience. Every filter is optional, and leaving them all alone writes to everybody who parks with you.
- Properties — one, several, or all of them, if you run more than one.
- Areas — the lots within those properties.
- Spaces — Everyone, With a space, or Without a space. "Without a space" is the waitlist: the people waiting for one.
- Vehicles — Everyone, With a vehicle, or Without a vehicle. The second is the audience for "register your plate".
- Status — any status unless you tick some.
People who have moved out are never sent an alert, whatever you choose.
An occupant can turn off Alerts from the property where you park in their own notification settings. They are still counted and still get the item in their account; it is the email they have declined. The notices a deadline runs from — a failed payment, a suspension, a citation — cannot be turned off by anybody.
The number on the button
The send button reads Send to 48 occupants, and that figure is worked out by the server from the filters you set, not estimated. It is the number of people who will actually be written to, so you can send without reading a list.
While it is still working the button says Counting….
Drafts, and what cannot be changed
Save draft keeps an alert without sending it, and the panel stays open to go on editing. A draft can be changed or deleted as often as you like.
A sent alert cannot be edited. It has already arrived in people's inboxes, and changing the copy here would only make our record disagree with what they were sent. If you got it wrong, send another.
After it has gone
Each alert lists who it reached. Not delivered names anybody the email could not reach — a bounced address, usually — so you know who to tell another way. Their notification and push are unaffected.