Parken Lot LLC · Effective November 8, 2026 · v2
These terms govern your use of Parken Lot at parkenlot.com ("the Service"). By creating an account or using the Service you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.
1. What the Service does
Parken Lot is software for managing parking: recording spaces, assigning them to occupants, issuing permits, and collecting payment from those occupants on your behalf.
We are not a party to the parking arrangement between you and your occupants. We do not own, lease, operate or control any parking space. The terms on which someone parks are yours to set, and any dispute about parking itself is between you and them.
We are, however, your agent for one limited purpose: collecting what your occupants owe you. That appointment, its limits and what it means for your money are set out in section 6, which is part of these terms and not a description of them.
2. Your account
You are responsible for what happens under your account, including anything done by managers or staff you invite. Keep credentials secure and tell us promptly at support@parkenlot.com if you believe they have been compromised.
You must be at least 18 and legally able to enter contracts.
3. Your responsibilities
You are responsible for:
- Having the legal right to offer, manage and charge for the parking you list.
- Complying with every law that applies to you, including tenancy, consumer protection,
accessibility, signage, zoning and, if you use them, towing and enforcement laws.
- The accuracy of what you enter, including rates, spot counts, and occupant details.
- Obtaining any consent your occupants must give you.
- Any tax you owe on income you receive.
You also confirm, for each property you operate:
- Whether it is subject to rent regulation or rent stabilisation, and that charging separately
for parking there is lawful if it is. Several jurisdictions treat parking as part of a regulated tenancy, and unbundling it can be a rent increase in disguise. We cannot tell from the outside; you can.
- Whether parking was previously included in any occupant's rent. If it was, you confirm you
have the right to charge for it separately and have given whatever notice the law requires.
4. What you pay us
Access to the Service requires an active plan. Plans are priced per parking space, per month. You pay for every space on every property you operate. There is no allowance of included spaces and no charge for exceeding one, because there is nothing to exceed: adding a space adds to the fee, and removing one reduces it.
The price per space, and what the plan includes, are those shown when you subscribe.
- Fees are charged in advance for each billing period and are not refundable except where
required by law or where we have made an error.
- Your billing date is the day of the month on which you first paid, and it does not move.
Where that day does not exist in a given month, the charge falls on the last day of that month and returns to the usual date afterwards.
- A space added part-way through a period is charged only for the remainder of that period.
A space removed stops being charged from the next period; the current period is not refunded.
- We may change the price with at least 30 days' notice. A change never applies to a period you
have already paid for, and you may cancel before it takes effect. If we reprice the plan you are on, you stay on the price you agreed until you choose to move to another.
- Unpaid fees may result in your account becoming read-only. **Your occupants are not affected by
your non-payment**: their permits remain valid and their billing continues.
5. What your occupants pay you
Money your occupants pay is yours in full. We take no share, commission or percentage of it. The fee in section 4 is the only thing you pay us for the Service.
What you charge an occupant — for a space, for an additional vehicle, for a guest pass — is yours to set. We collect it for you under section 6 and pass it to you.
Separately from what you charge, we charge your occupant a platform charge on each payment — currently 3.75% + 98¢ — which is disclosed to them before they authorise anything and appears as part of one total on their statement. That charge is our own revenue and is not a share, commission or percentage of your money. Your price reaches you whole; the platform charge is added on top of it and never taken out of it.
6. We collect your occupants' payments as your agent
6.1 The appointment
You appoint us as your agent for the limited purpose of collecting payments from your occupants. The appointment takes effect before we collect anything for you and continues while you use the Service.
A payment an occupant makes to us discharges that occupant's obligation to you, to the extent of the payment, as if they had paid you directly. You will not pursue an occupant for money we have received from them on your behalf.
6.2 The limits of the appointment
We are your agent for collection and for nothing else. We are not your agent, representative or partner for leasing, enforcement, towing, managing the premises, setting your prices, or any other purpose, and nothing in these terms creates a lease, a sublease, a possessory interest in any space, a partnership, a joint venture or an employment relationship between us.
6.3 Whose money it is
Occupant money is yours from the moment we receive it. We hold it for you and not for ourselves. We do not lend it, invest it, pledge it, or apply it to our own obligations or to those of anybody else, and it is not ours in the event of our insolvency.
6.4 When and how you are paid
We pass your money to your own account with our payment provider as soon as that account is able to receive it, and from there it reaches your bank on the schedule you set with the provider.
You do not have to set up payouts before you start collecting. Until you do, what we collect accrues to you and waits. We hold back a small percentage of each payment for a short period as cover against refunds and chargebacks, and release it when that period has passed; your statements show that amount as held rather than as missing.
Nothing is forfeited at any deadline. If a year passes without your account being able to receive money, we will contact you about it — that is a conversation, not a cut-off. Money we hold for you remains yours indefinitely, subject only to the unclaimed-property laws of the relevant state, which may eventually require us to report and deliver it to that state. We will tell you before that happens, at the address you have given us, and you can claim it from the state afterwards.
6.5 Set-off and recovery
Refunds, chargebacks, reversals and amounts you owe us are recoverable from money we hold for you, and from later collections if what we hold is not enough. You authorise our payment provider to debit your connected account, and the bank account linked to it, to recover a negative balance arising from a refund, a chargeback or a reversal.
6.6 The payment provider, and your tax information
Payments are processed by a third-party payment provider. To receive money you must open and maintain an account with that provider through the Service, satisfy its verification requirements, and accept its own agreement, which we present to you before any account is created. We do not control the provider's decisions about verification, holds, reserves or payouts.
Before your first transfer we require a completed Form W-9 (or W-8 series, if you are not a US person). We report the money we pass to you to the tax authorities as required, and send you the corresponding information return.
The provider requires your taxpayer identification number as well, for its own verification, and without it the provider stops paying out once a set amount has been paid. So we pass the number you give us on to the provider rather than asking you for it twice.
6.7 Your public property page
We publish a page for each property you operate, so that occupants and prospective occupants can find it. It carries the property's name and address, what you charge, and the legal name of the entity that holds it — which, if you hold the property as an individual rather than through a company, is your own name. It carries nothing about your occupants and nothing about you that we are not permitted to publish.
7. What you may not do
Do not use the Service to break the law, infringe anyone's rights, harass anyone, misrepresent what you are offering, misreport the number of spaces you operate in order to reduce the fee, probe or interfere with our systems, resell the Service, or use it to store data you are not entitled to hold.
8. Data
You keep ownership of the data you put in. You grant us the licence needed to operate the Service for you — storing it, displaying it to the people you authorise, backing it up, and sending messages you instruct us to send.
We process personal data as described in the Privacy Policy. Where you determine why and how occupant personal data is processed, you are the controller and we process it on your instructions.
9. Availability
We work to keep the Service available but do not promise uninterrupted operation. We may suspend access for maintenance, or immediately where we reasonably believe there is a security risk, unlawful use, or a risk of harm to others.
Planned maintenance. From time to time we take payments offline briefly to deploy and verify an update, normally at a quiet hour. During a maintenance window the payment pages — your plan, your card, payouts and payment settings — are unavailable, and the rest of the Service keeps working. Where we can, we show the window in the Service beforehand. Any time we give for it is an estimate and not a commitment. No charge is taken and no payout is made during a window, and anything due is processed once it ends.
10. Ending the agreement
You may cancel at any time, effective at the end of the period you have paid for. We may end this agreement on 30 days' notice, or immediately for material breach.
You cannot leave while occupants are actively parked and being charged. End those arrangements first, so that occupants are credited for time they have paid for and are not left without notice.
After termination we retain financial records, the audit log, and enforcement records for as long as the law requires or a dispute may arise. Other personal data is deleted or anonymised within 90 days.
11. Disclaimers
The Service is provided "as is". To the fullest extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not provide legal advice. Templates, suggested notices and default settings are starting points, not advice, and are not a substitute for a lawyer familiar with the law where your property is.
Manufacturer marks are not ours. Vehicle make and model names, and the manufacturer logos the catalogue shows, are the trademarks of their respective owners and appear only so a vehicle is easy to recognise. Parken Lot LLC is not affiliated with, endorsed by or sponsored by any vehicle manufacturer, and nothing in the Service grants you any right in those marks.
12. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or revenue.
Our total liability arising from this agreement is limited to the fees you paid us in the twelve months before the event giving rise to the claim.
Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.
13. Indemnity
You will defend and indemnify us against claims arising from your use of the Service, your arrangements with occupants, your enforcement or towing decisions, and your breach of these terms.
14. Changes
We may change these terms. Material changes take effect no less than 30 days after we notify you, and we will record the version you accepted. Continuing to use the Service after that date means you accept the change.
15. Governing law and disputes
These terms are governed by the laws of the State of New Jersey, without regard to conflict of law rules. Disputes will be brought in the courts of that jurisdiction.
16. Contact
Parken Lot LLC, Abe@parkenlot.com · support@parkenlot.com