Parken Lot LLC · Effective November 8, 2026 · v1
In short
A month of parking is bought whole. If you end your parking, it stops at the end of the month you have already paid for — you keep your space until then and you are not charged again. If we or the property could not give you parking you had paid for, you get that part of the month back.
If you park somewhere
Ending your parking. You can end it at any time from your account. It takes effect at the end of the period you have paid for, we confirm it in writing, and nothing further is charged. There is no refund of a part-month you chose not to use, because the space was held for you.
If the parking was not available or not usable. If the space you paid for could not be used — it was unavailable, inaccessible, or your access was ended before the period you paid for ran out — you are credited or refunded for that part of the period. If you are staying, it goes on your next invoice. If you are leaving, it goes back to the card or account you paid from.
The platform charge is not refunded. Your payment includes a charge from Parken Lot LLC for taking and handling the payment. That service happens when you pay, so it is not returned when parking is refunded. The parking itself comes back in full.
Bank payments. Where you paid by bank debit rather than card, part-refunds cannot always be sent back to the bank. Where that is so we credit your account instead, and if you are leaving we return the money by another means. You will not be left out of pocket either way.
How to ask. Write to support@parkenlot.com or call 9175887181. Tell us the property, the month, and what went wrong. We answer within five business days.
Before you contact your bank. If you do not recognise a charge, the name on your statement is PARKEN LOT. Please give us the chance to put something right before disputing it with your card issuer — it is faster, and a dispute freezes the payment while it is investigated.
If you own or manage a property
Your occupants' refunds are your decision. The money an occupant pays for parking is yours, so whether to refund it is yours to choose. We carry it out for you and take it from what we owe you.
When we act without asking you. We will refund an occupant without your agreement only where we must: suspected fraud, a card dispute we would lose anyway, or a legal demand. We record every such decision and tell you what we did and why.
Your own subscription. What you pay Parken Lot LLC for your spaces is charged in advance and is not refundable for a period already begun. If you reduce your spaces, the change applies from your next period. If we have made an error, we correct it.
Chargebacks
If a payment is reversed by a card issuer, the amount comes out of what we hold for the property, and the fee the card network charges for the reversal is ours, not the property's.
Changes
If we change this policy we publish the new version here and date it. A change does not apply to a refund already asked for.
Asking us anything
Parken Lot LLC · 78 John Miller Way, STE 100, Kearny, NJ 07032 · support@parkenlot.com · 9175887181