Parken Lot LLC · Effective November 8, 2026 · v2
By saving a payment method and confirming, you authorise recurring charges as set out here.
What you are authorising
You authorise charges to the payment method you save, for:
- The amount shown when you agree to the parking, or when you subscribe.
- On a recurring basis, at the start of each billing period.
- Continuing until you cancel or the arrangement ends.
Your card details are stored by our payment provider, not by us, and are kept so that we can charge you again without asking for them each period. We never see or hold your full card number. You can see which payment method is saved, change it, or remove it, from your own account at any time.
We will send you a reminder once a year — the service, the amount, how often it is charged, and how to cancel — whether or not anything has changed.
This document covers two different arrangements, and which one applies depends on who you are.
If you are an occupant, the amount is what the property charges for your space, plus anything you have added such as an additional vehicle or a guest pass, plus a platform charge of 3.75% + 98¢ for collecting the payment. All of it is charged as one total, which is shown to you before you authorise anything.
The platform charge is Parken Lot LLC's, not the property's. It is the same whatever payment method you use — card, debit or bank — because it is a price for a service and not a surcharge on a card. It is not refundable: a refund of your parking does not return it, because the collection it pays for has already happened.
Your statement will read PARKEN LOT, not the property's name. We present the charge to your bank as the property's collection agent, so ours is the name your bank is given. If you do not recognise a charge, that is why — and support@parkenlot.com will tell you which property and which period it was for.
If you are a property owner, the amount is the platform fee: a price per parking space, per month, multiplied by the number of spaces you operate. It therefore changes whenever you add or remove a space. Adding spaces mid-period is charged for the remainder of that period only.
In both cases you will be told before any change takes effect, except where the change follows directly from something you did yourself — adding a space, or adding a vehicle — in which case the amount is shown to you at the time you do it.
When you are charged
Occupants: the first charge is taken when you claim a space. Later charges are taken at the start of each period. Where a period is partial, the amount is prorated unless the property has chosen to charge a full period.
Owners: the first charge is taken when you first pay for spaces, and the day of the month on which that happens becomes your recurring charge date. Where that day does not exist in a given month, the charge falls on the last day of that month.
If a charge fails
We will retry on a published schedule and tell you each time. Repeated failure may lead to suspension and eventually to loss of the space, with notice before each step.
Turning off automatic payment
Occupants may switch automatic payment off and pay each period manually. Turning it off does not cancel what you owe — it moves responsibility for paying on time to you, and the same deadlines apply.
Cancelling
Occupants cancel from their own account, in one step, on their parking page. We confirm it in writing and the next charge does not happen. There is no telephone call, no offer to stay, and nothing that requires the property to act for you. Removing a payment method is not cancelling: it does not end the arrangement or clear what you already owe.
Owners cancel by ending their subscription, the same way.
Refunds
Where an occupant ends early, the period they have paid for is not refunded: the space was held for them until it ran out. Where the space could not be used, the unused portion is credited or refunded. The Refund Policy governs, and the money is the property's — so anything beyond that is the property's to decide, not ours to promise on their behalf.
Platform fees are not refundable except where required by law or where we made an error. That includes the fee for a space removed part-way through a period: the space stops being charged from the following period, and the current one is not refunded.
Records
We keep a record of this authorisation: the version you accepted, when, and the address it came from. You may ask for a copy at billing@parkenlot.com.