This is for occupants. Citations are on Billing, with the rest of your record.
What a citation is
The property recorded that a rule was broken — no permit displayed, parked in another space, blocking access, and so on — and issued a numbered citation. It carries the offence, a fee if the property sets one, and a due date.
Most offences give a warning first. A warning is a record that something was noticed, not a penalty.
What it is not
A citation is not added to your parking bill, and Parken Lot does not collect it. It is a record. If the property charges a fee, how that fee is paid is between you and them, under their own rules.
Saying you disagree
I disagree on the citation lets you give your reasons. The property then upholds it, reduces the fee, or withdraws it, and the decision is kept on the record with your reasons beside it.
Say what actually happened, and give anything that supports it — where you were parked, when, whether you had a pass. The person reading it can see the photographs taken at the time.
Who decides
The property. Parken Lot does not issue citations, does not decide disputes and does not tow — the rules are the property's and so is the decision, taken under the law of the place the property is in.
If the property has got the facts wrong and will not hear it, that is a dispute between you and them. We can show what the record says; we cannot overturn it.