This is for occupants.
Why the total is not the price you were quoted
The property sets the price of the space. Parken Lot adds a service charge on top of it for collecting the payment, and the total is what reaches your card.
Both numbers are shown to you before you pay — the parking, the service charge, and the total — on Billing and on My parking. If the two do not match what you expected, the breakdown on those screens is the thing to read.
What it is
3.75% of the parking, plus 98¢. On a $100 space that is $4.73, so $104.73 in total.
It is charged once per bill, not once per attempt: a payment that fails and is retried does not add another.
Who gets what
The property receives the price it set, in full. The service charge is ours, and it is how card processing and the software around it are paid for — nothing is deducted from the property's money to cover it.
That is also why the property cannot waive it: it is not theirs to waive.
What it is not
- It is not a late fee. Nothing on your bill goes up because a payment was late; what happens instead is that the permit is suspended and then the space is released. See Paying what you owe.
- It is not a charge for a second vehicle or a guest pass. Those are the property's prices, and they are set by the property.
- It is not refundable separately. Whether any part of a payment comes back is the property's decision — see Ending your parking.