Issuing a visitor pass

How to make a pass for a guest, why a pass is good for one entry, and how to revoke, resend or re-arm one.

This is for property owners and their staff. The page is On the ground, then Guest & visitor passes.

Making one

New pass asks for the visitor's name, their email if you have it, the space they may use, their plate and state, and how long the pass is good for — a date and time, a single day, or no limit at all.

If you give an email address the visitor is sent the pass. Either way the pass has a code and a QR code you can print or show.

A pass is good for one entry

A pass is used up when somebody admits it, and not before. Checking one on the Check a permit screen does not consume it: the attendant sees the verdict and then confirms that the visitor is going in.

A second attempt reports that the pass was already used, and says when.

Changing your mind

Each pass in the list can be:

  • revoked, which ends it at once;
  • resent, where there is an email address to send it to;
  • re-armed, which lets a used pass be used again. A reason is required, and the count of re-arms stays on the record.

Requests from occupants

Occupants can ask you for a guest pass for their own space. Those requests appear on the same page, under Guest pass requests, with Approve and Decline. Approving creates the pass on the occupant's space for the period they asked for, and adds the price to their bill if you charge for one.

Does this answer it?

If not, write to us — we would rather fix the article than answer the same question twice.